Frequently Asked Questions
Everything you need to know about shopping with Needle & Thread.
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $75 qualify for free shipping, while orders under $75 incur a flat rate of $6.95.
What is your return policy?
You can return any unused and unwashed items within 30 days of delivery. Please ensure all original tags are attached to receive a full refund to your original payment method.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery windows are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I care for my Needle & Thread garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the internal garment label. Generally, we suggest cold washing and air drying for most items.