Returns & Exchanges
At Needle & Thread, we want you to be completely satisfied with your purchase. If your order isn't quite right, you can return or exchange any unworn, unwashed items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the original packing slip is included.
Apply Shipping Label
Print the prepaid shipping label provided via email and affix it firmly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier and keep your tracking number handy; we will process your refund once the inspection is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing